Shipping policy
AVELYRA Shipping Policy
Thank you for shopping with AVELYRA. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the following business day.
Processing time is separate from delivery time.
Shipping Rates
Any applicable shipping charges will be displayed at checkout before payment is completed.
Promotional free-shipping offers may be subject to specific conditions shown on the website.
Estimated Delivery Time
After processing, standard U.S. delivery typically takes approximately 5 business days.
The total estimated time from placing an order to receiving it is approximately:
1–3 business days for processing + approximately 5 business days for delivery
Delivery dates are estimates and are not guaranteed. Carrier disruptions, severe weather, holidays, incorrect addresses, and other circumstances outside our control may cause delays.
Only advertise this delivery schedule when your supplier and carrier can consistently meet it. Federal rules require online sellers to have a reasonable basis for advertised shipping timelines. When an order cannot ship within the promised period, the customer must generally be informed and allowed to accept the delay or cancel for a refund.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take 24–48 hours to appear after the carrier receives the package.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
AVELYRA is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. Additional shipping fees may apply when a package must be resent.
Changes and Cancellations
We begin processing orders quickly. Requests to change or cancel an order must be submitted as soon as possible.
We cannot guarantee modifications or cancellations after an order has been processed or transferred to the shipping carrier.
Delayed Orders
Carrier delays may occasionally occur because of weather, holidays, transportation disruptions, high shipping volume, or other circumstances outside our control.
When we cannot ship an order within the stated timeframe, we will provide an updated shipping estimate and, when required, the option to accept the delay or cancel the unshipped order for a full refund.
Packages Marked as Delivered
When tracking shows that a package was delivered but you cannot locate it:
- Confirm the shipping address on your order.
- Check around the delivery location, mailbox, front desk, and household members.
- Allow one additional business day, as some carriers mark packages delivered shortly before final delivery.
- Contact the shipping carrier using the tracking number.
- Contact AVELYRA if the package is still missing.
We will help investigate the shipment, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout.
Lost or Damaged Packages
Contact us promptly if your package appears lost in transit or arrives damaged.
Please provide:
- Your order number
- The email address used for the order
- Photographs of the damaged package and product
- A description of the issue
Do not discard damaged products or packaging until our customer-support team reviews the claim.
Returned-to-Sender Packages
Packages may be returned to us because of an incorrect address, refused delivery, an unavailable recipient, or failure to collect the shipment.
We will contact you when a returned package is received. Additional shipping charges may apply before the order can be sent again.
Contact Us
For shipping questions, contact:
AVELYRA Customer Support
Email: support@[yourdomain].com
Business address: [Insert your business mailing address]
Please include your order number when contacting us.